Privacy Policy

• Account details: your name, email address and phone number.
• Business details you choose to give us, such as your business name.
• Identity verification documents and information you submit for KYC, including identity documents and any selfie or liveness check required.
• Transaction data: wallet balances, funding, exchanges, supplier payments, withdrawals, orders, bookings and the receipts you upload.
• Logistics data: package registrations, shipment details, tracking events and delivery or collection addresses.
• Support data: messages you send to the in-app assistant or the support team, and the tickets they create.
• Device and security data: the device bound to your account, sign-in events and similar technical records used to protect your account.

• To create and operate your account and wallets.
• To verify your identity before you send or withdraw money.
• To carry out the transactions and shipments you ask for.
• To keep your account secure and to detect and prevent fraud.
• To provide support and answer your questions.
• To meet legal, regulatory and record-keeping obligations that apply to us.

Documents you submit for identity verification are used to confirm who you are and to satisfy the checks required before money can move. They are stored securely and are only accessible to staff and service providers who need them for verification, compliance or fraud prevention.

We keep your information for as long as your account is open, and afterwards for as long as we are required to keep records of transactions and identity checks under applicable law. When a retention period ends, data is deleted or anonymised.

We share information only where it is needed to deliver the service:

• Payment and banking partners, to fund wallets, make payouts and process withdrawals.
• Identity verification providers, to run KYC checks.
• Logistics and freight partners, to collect, consolidate, ship and deliver your goods.
• Technology providers that host and secure the platform on our behalf.
• Authorities and regulators, where we are legally required to disclose.

We do not sell your personal information.

Our website and app use cookies and similar technologies to keep you signed in, remember preferences and understand how the service is used. See the Cookie Policy for detail.

• Ask for a copy of the personal information we hold about you.
• Ask us to correct information that is wrong or out of date.
• Ask us to delete information, where we are not required to keep it.
• Object to or restrict certain uses of your information.
• Withdraw a consent you previously gave, without affecting past processing.

You can request deletion of your account in the app under Profile → Legal & Privacy.

• Your wallet balances must be zero before a deletion request can proceed.
• There is a 30-day grace period, during which you can cancel the request by signing back in.
• After the grace period, your account is deleted, except for records we must retain by law.

Accounts are protected with email verification, a 6-digit passcode, a separate transaction PIN, single-device binding with email verification for new devices and an automatic inactivity lock. Never share your passcode or PIN with anyone.

We may update this policy as the service changes. When we do, we will update the date on this page, and we will tell you in the app if the change is significant.